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Privacy Policy

Balance Builders by Neurolastic™ Institute

Balance Builders by Neurolastic™ Institute (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our clients, visitors, and website users. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website or use our services.

1. Information We Collect

Personal Information

When you interact with us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Mailing address

  • Emergency contact information

  • Health and fitness-related information provided voluntarily

  • Payment and billing information

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Website Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Pages visited

  • Date and time of visit

  • Device type

2. How We Use Your Information

We use your information to:

  • Provide and manage personal training services

  • Schedule sessions and communicate with you

  • Process payments

  • Improve our services and website

  • Comply with legal and regulatory obligations

  • Provide safety, wellness, and emergency support

3. Health Information & Confidentiality

Because we specialize in balance and mobility training for older adults, we may collect limited health-related information. This information is used only to provide safe and effective training services. We do not sell or share health data for marketing purposes.

All client information is treated as confidential and handled with the highest level of care.

4. How We Protect Your Information

We use physical, electronic, and administrative safeguards to protect your personal information, including:

  • Secure data storage

  • Limited staff access

  • Encrypted digital records

  • Secure payment processing systems

5. Sharing of Information

We do not sell or rent your personal information.

We may share your information only with:

  • Trusted service providers (billing, scheduling, email systems)

  • Legal or regulatory authorities if required by law

  • Medical or emergency personnel if necessary for your safety

6. Cookies and Tracking Technologies

Our website may use cookies to improve your experience and analyze site usage. You can disable cookies in your browser settings if you prefer.

7. Your Rights

You have the right to:

  • Access your personal information

  • Request corrections

  • Request deletion of your data (where legally allowed)

  • Opt out of marketing communications

To exercise your rights, contact us using the information below.

8. Data Retention

We retain personal information only as long as necessary to provide services, meet legal requirements, or maintain records for business operations.

9. Third-Party Links

Our website may include links to other websites. We are not responsible for the privacy practices of third-party sites.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

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